It's part of Armstrong’s foundation to guarantee our customers can always expect above-average quality services.
At Armstrong Relocation – Nashville we believe “Customers define; we deliver it.” That means we purposefully look at everything we do through the eyes of those we serve.
One of the foundational elements of our company DNA is value, correlating directly to the quality of services our customers’ experience. Guaranteeing quality begins at the very core of our company—our employees. Every team member at Armstrong has been fully vetted, background checked, and trained to adhere with our foundational principles and quality standards. We continue to implement these standards throughout our chain of service through the leadership of a Six Sigma Yellow Belt and in view of ISO 9001:2008 compliance with consideration for client-specific goals, training, and various measurement methods to facilitate consistent and positive service.
Once services have concluded, we collect customer feedback to continually measure and evaluate our performance. When performance falls short, we analyze causative factors and take corrective actions, fostering client retention, customer referrals and continuous improvement. We also believe that Armstrong team members who excel in providing quality service should be recognized and rewarded for representing the culture and values of Armstrong.
Our Customers' Experience
Cris was our contact person and guided us throughout the entire process by answering all of questions and putting us at ease. Raymond and his team did an outstanding job packing our belongings and understanding our needs. Jason and his team Rex, Chase, Carlos and a few names I forgot sorry were the best. Communicated with us throughout focused on the job and no nonsense workers very professional hardworking came in and got the job done. I even inquired if we could hire them again for our next move within a year but unfortunately it won't be out of town a local move. Darn really liked those guys wished they were available would highly recommend them in a heartbeat.R.D.
I was impressed with the professionalism and desire to satisfy the customer shown by each representative of United, including the sales representative, the logistics point-of-contact, and the driver. As stressful as a move such as this can be, United did everything possible to allay my stress at a Covid-19 point in time. I was especially impressed when the driver called a week after I moved-in to see how my mom and I were doing with the unpacking. Ken Schmitt (sales representative) for giving me a fair price and showing up on the load day to make sure everything was starting well. Chris Harmon (Customer Service Manager) for her efficiency and professionalism in the wake of Covid-19. Gerry (the driver) for his calm and reassuring demeanor and for the extra care he took to move my household with very minimal damage. And for his call a week later to follow-up on how we were settling-in to the new home. I thought that was very considerate of him!M.M.
Ricco did a great job supervising the team and overseeing the entire move. He also jumps in to help the team with all aspects of the pack, move, and delivery. Allen is a very hardworking and respectful individual. Jack had a great personality and was very experienced.J.B.
Leo the driver and his crew in Nashville were great. Polite, friendly, entertaining, yet they worked fast.T.S.
My overall move experience was stress free and excellent. Mike and Wendy were wonderful to work with, responsive, timely, prompt, professional and very knowledgeable.D.G.
Rico is an excellent driver / crew chief. Doug was a very competent salesman, and provided me with outstanding guidance and support.E.P.
The driver was great. One man assisted in loading, and two men assisted for delivery and unloading. All three were exceptional. Very friendly, professional and hard-working. They all did an exceptional job.H.W.
Mike the driver marshalled this move with military like precision. Piece ‘o cake!! Great team and made it easy for us.J.B.
United contracted with Armstrong movers in Nashville, TN. The Armstrong employees we wonderful! We like packer Jack so much we considered adoption. Also Richie (the boss and driver of our goods) was excellent! We also felt like our belongings were secure in transport to our new home. Our move was successful....nothing lost nothing broken! Thank you United and Armstrong movers!D.B.
The whole process was rather straightforward. The movers on both ends were helpful and informative regarding what to pay attention to as well as the inventory procedure.E.O.