It's part of Armstrong’s foundation to guarantee our customers can always expect above-average quality services.
At Armstrong Relocation – Nashville we believe “Customers define; we deliver it.” That means we purposefully look at everything we do through the eyes of those we serve.
One of the foundational elements of our company DNA is value, correlating directly to the quality of services our customers’ experience. Guaranteeing quality begins at the very core of our company—our employees. Every team member at Armstrong has been fully vetted, background checked, and trained to adhere with our foundational principles and quality standards. We continue to implement these standards throughout our chain of service through the leadership of a Six Sigma Yellow Belt and in view of ISO 9001:2008 compliance with consideration for client-specific goals, training, and various measurement methods to facilitate consistent and positive service.
Once services have concluded, we collect customer feedback to continually measure and evaluate our performance. When performance falls short, we analyze causative factors and take corrective actions, fostering client retention, customer referrals and continuous improvement. We also believe that Armstrong team members who excel in providing quality service should be recognized and rewarded for representing the culture and values of Armstrong.
Our Customers' Experience
Armstrong Nashville is amazing! My closing was screwed up and my move had to be changed with short notice, they changed my date, no problem, stored my house items for 3 days and then moved me into my new place. This is the second move I’ve used them for. Excellent customer service. The movers are all very polite and accommodating. If you don’t use Armstrong Nashville, you have missed out on top notch service! I’d say 10 stars!!T.D.
United made every aspect of my move effortless. They conducted a video meeting to view my belongings for the estimate, and gave me a fair rate. They kept in constant communication during the entire process. The movers were wonderful. I couldn't have asked for better service. Special Recognition: Ken Schmidt- Handled the estimate. Was extremely knowledgeable and helpful. Ken even stopped by during the move to make sure everything was going well and brought us lunch. Cris Harmon - Moving Coordinator. Cris was so organized and proactive with the move. She continually kept us informed. Charlie & Jeanine Isdell (& Marcus) - Boxed all items and handled the actual move. We loved Charlie and Jeanine. They were absolutely wonderful. They were extremely careful with our belongings and we trusted them completely. Several years ago, I had a terrible experience with a different moving company. This was a truly wonderful experience from start to finish. I would recommend the entire Armstrong/United team to anyone in need of a moving company.M.E.
Our mover was Mike. He was so great throughout the entire process! He kept us informed, took excellent care of our belongings from start to finish and was very kind and professional. He exceeded our expectations and we would be happy to refer him and United to our family and friends. Special Recognition: Mike the crew lead, he was so great from the moment he stepped foot in our home to the minute he left after delivery. He was so professional and informative and never left us in the dark about anything!! His crew members were also great but we were overly impressed with Brian I believe was his name, the man who helped unload our belongings in Michigan. He was fast but careful and he and Mike seemed to work together flawlessly as a team. The initial crew Mike had in Tennessee was great as well, we were very happy with everyone who helped in the entire process.C.P.
My primary contact, Cris Harmon, was amazing in helping me get my move scheduled during a very difficult time (COVID-19). Cris is an asset to your company.J.E.
Moving is difficult. That being said, everyone I had contact with from the call asking about the move to delivery to my new home made everything so much easier. Danny Carmack (the driver) and Ronnie were amazing. Jan checked with me periodically to make sure everything was on track. Great team!L.K.
Timely, easy to communicate with all staff and movers, overall pleasant experience.S.H.
Great company. Very helpful, prompt service, and very careful with my items.D.L.
Absolutely bent over backwards to ensure that our needs were met even when given short notice due to the challenges of the COVID-19 pandemic.J.E.
Cris was our contact person and guided us throughout the entire process by answering all of questions and putting us at ease. Raymond and his team did an outstanding job packing our belongings and understanding our needs. Jason and his team Rex, Chase, Carlos and a few names I forgot sorry were the best. Communicated with us throughout focused on the job and no nonsense workers very professional hardworking came in and got the job done. I even inquired if we could hire them again for our next move within a year but unfortunately it won't be out of town a local move. Darn really liked those guys wished they were available would highly recommend them in a heartbeat.R.D.
I was impressed with the professionalism and desire to satisfy the customer shown by each representative of United, including the sales representative, the logistics point-of-contact, and the driver. As stressful as a move such as this can be, United did everything possible to allay my stress at a Covid-19 point in time. I was especially impressed when the driver called a week after I moved-in to see how my mom and I were doing with the unpacking. Ken Schmitt (sales representative) for giving me a fair price and showing up on the load day to make sure everything was starting well. Chris Harmon (Customer Service Manager) for her efficiency and professionalism in the wake of Covid-19. Gerry (the driver) for his calm and reassuring demeanor and for the extra care he took to move my household with very minimal damage. And for his call a week later to follow-up on how we were settling-in to the new home. I thought that was very considerate of him!M.M.